Provides information in response to queries about the hospital’s services and handles and resolves complaints.
Manages and schedules doctors’ appointments via the Hospital Information System.
Directs patients and visitors to appropriate areas.
Handles telephone calls and messages; assists callers with the necessary information about the hospital.
Handles parcels/envelopes left for patients, doctors and executives.
Generates timely and accurate bills, receipts and refunds.
Collects cash, updates patients’ accounts, attends to all formalities regarding admission and discharge of in-patients including accident and emergency cases, and patients’ further deposits and interim bills.
Checks the eligibility of credit customers.
Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments.
Checks for pre-authorization of specific treatments whenever required.
Generates cash summary and reports.
Performs daily reconciliation of collection summary with cash remittance.
Fluent in both Arabic and English.
College graduate with a minimum of 2 years experience in a customer service environment.
Experience in both reception and billing, preferably in a hospital setting.
Familiarity with Medical Insurance policies is an advantage.
Experience of working in a computerized environment preferably having used Hospital Information Systems.
Excellent customer service skills are essential.
Good problem solving skills.
Ability to work under pressure