Aster Al Raffah Hospital

Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services and maintains an expansive portfolio which includes hospitals, clinics and retail pharmacies. In 2009 Aster DM Healthcare extended their services to the Sultanate of Oman by establishing two multi-specialty hospitals and five clinics under the Aster Al Raffah name. The Aster Al Raffah Clinics operate in Sohar, Liwa, Ruwi, Al Khoud and Amerat, while the Aster Al Raffah Hospitals are located in Sohar and Ghobra, Muscat.

The Aster Al Raffah Hospital in Sohar is a JCI accredited, 60 bed multi-specialty hospital that provides specialised treatments for acute and chronic disorders, while the hospital in Ghobra Muscat is an 80 bed multi-specialty medical facility that is equipped with the latest healthcare technology and equipment. The Aster Al Raffah clinics provide primary health care services and possess highly skilled and experienced specialists who are adept at accurately diagnosing and providing treatments for both simple and complex disorders in a wide variety of specialisations, thereby providing the residents of Oman with easily accessible, high quality healthcare services.

In a world where health problems are multiplying by the day, Aster Al Raffah aims to make a difference, with its patient-centered approach to medical care.

From a single clinic to a performance-driven healthcare enterprise spread across 316 establishments in 9 countries and growing, Aster DM Healthcare has transitioned into being a growing network across the Middle East and India.

Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals, clinics and retail pharmacies.

Headquartered in Dubai, the Aster DM network now encompasses 19,615 employees, 2161 doctors with several JCI accredited clinics and diagnostic centres.

Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. A move towards this unique vision is the Aster Medcity.

Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.

We have been consistent in our mission to provide quality healthcare at affordable cost at the door steps of people we serve, ever since we started the journey of “Caring Mission with a Global Vision” 3 decades back. This rhymes well with the universal healthcare philosophy of Quality, Affordability and Accessibility.

In the area of Quality we can showcase umpteen awards and certificates proving our credentials, but more importantly it runs deeper in the DNA of Aster DM Healthcare. Our teams drive the quality program as the corner stone with a strong belief that there is no finishing line in the race for excellence.

Healthcare worldwide is becoming more and more expensive, but we try to make our services Affordable. Healthcare, though deemed as an ‘industry’ is much more than that – we strongly believe that profit should be a byproduct and not the aim in healthcare, which helps us to transcend into our core values, of Compassion, Integrity and Respect. In an exercise to serve all sections of the society, we have rolled out different brands with varying price bands. We also provide support to those who are in need through our Foundations and CSR activities.

Accessibility to healthcare services is a very important focus area for us – we provide services closer to our customers through the large network of clinics and pharmacies – however, this is only like touching the tip of the iceberg. We are in the process of rolling out programs, leveraging Information Technology to make accessibility much wider and deeper, carrying delivery of healthcare to the homes of people.

Our recently adopted brand promise “We’ll Treat You Well” is actually a promise to all our internal and external stakeholders, which include our partners, employees, patients, business associates and public. From top down, we promise our internal stakeholders that we’ll treat everyone well.

Then as Asterians, we sing a chorus to our external stake holders that we’ll treat them well.

Many ask me the recipe for our success – from a single doctor clinic in Dubai to a network of nearly 317 establishments, spread in 9 countries with over 19,000 staff. I strongly believe that it has been due to the blessings of the Almighty, the support of the visionary leaders and people of the countries we operate and the hard work of the united and passionate team of Asterians.